Information, Advice and Guidance Level 3


This qualification is designed for a range of occupations within organisations who work directly with clients, disseminating information, advice, coaching and some level of guidance.

Candidates will be working with information that is often interpreted by others, usually working within some clear guidelines.

Course Content

Professional practice and legislative requirements for advice, guidance and employment related services in Wales.
IAG: Establish communication with clients.
IAG: Manage personal caseload.
Manage own professional development within an organisation.
Support clients to make use of the advice and guidance service.

Digital Literacy Level 1
Application of Number Level 2
Communication Level 2
Assessment in Work
Expected Duration: 18 months

Method of Study

Combined knowledge and competence-based qualification delivered mainly at the learners place of work. Each learner is assigned an individual Training Officer who schedules visits on a monthly basis.

Ideal For

  • Family Support Officer
  • Employer Engagement Officer
  • Customer Liaison Officer
  • Job Coach

Entry Requirements

For a funded Level 3 programme applicants must be:
Employed with a contract for a minimum of 16 hours per week at a rate of pay equal to, or in excess of, the National Minimum Wage. The job role must be suitable for the learner to be able to display occupational competence.

Awarding Body

How do I enrol?

Contact us for an informal chat, our experienced team of Account Managers will guide you through the process.