This qualification is designed for a range of occupations within organisations who work directly with clients, disseminating information, advice, coaching and some level of guidance.
Candidates will be working with information that is often interpreted by others, usually working within some clear guidelines.
Professional practice and legislative requirements for advice, guidance and employment related services in Wales.
IAG: Establish communication with clients.
IAG: Manage personal caseload.
Manage own professional development within an organisation.
Support clients to make use of the advice and guidance service.