Customer Services Level 3


This qualification is designed for a range of occupations within organisations who provide a customer facing role, such as contact centres, tourism and hospitality, retail, financial services and local government.

The learner will be provided with a mix of relevant practical skills and knowledge which will enable them to follow a career in customer service and/or undertake further study.

Course Content

The majority of credit in this certificate (31 credits) is made up from mandatory units. The remaining credit (24 credits) is included in the optional units.

Organise and deliver customer service.
Understand the customer service environment.
Understand customers and customer retention.
Principles of business.
Manage personal performance and development.
Resolve customer problems.

Application of Number Level 1
Communication Level 1
Assessment in Work
Expected Duration: 18 months
Assessed by Exam

Method of Study

Combined knowledge and competence-based qualification delivered mainly at the learners place of work. Each learner is assigned an individual Training Officer who schedules visits on a monthly basis.

Ideal For

  •  A wide range of candidates in employment who wish to enhance their career prospects
  • Successful candidates to follow a career in customer services and continue to study further

Entry Requirements

For a funded Level 3 programme applicants must be:
Employed with a contract for a minimum of 16 hours per week at a rate of pay equal to, or in excess of, the National Minimum Wage. The job role must be suitable for the learner to be able to display occupational competence.

Awarding Body

How do I enrol?

Contact us for an informal chat, our experienced team of Account Managers will guide you through the process.