This qualification is designed for a range of occupations within organisations who provide a customer facing role, such as contact centres, tourism and hospitality, retail, financial services and local government.
The learner will be provided with a mix of relevant practical skills and knowledge which will enable them to follow a career in customer service and/or undertake further study.
The majority of credit in this certificate (31 credits) is made up from mandatory units. The remaining credit (24 credits) is included in the optional units.
Organise and deliver customer service.
Understand the customer service environment.
Understand customers and customer retention.
Principles of business.
Manage personal performance and development.
Resolve customer problems.