The Level 2 Diploma in Customer Service (QCF) is designed to develop knowledge and skills in key areas such as customer service, communication, understanding customers, employer organisations, and managing own performance and development.
The majority of credit in this certificate (26 credits) is made up from optional units. The remaining credit (19 credits) is included in the five mandatory units.
Deliver Customer Service.
Principles of Customer Service.
Understand employer organisations.
Manage Personal Performance and development.