This qualification is suitable for anyone who wants to improve their customer service skills - no matter what industry you’re working in. You maybe looking for your first job or already have some experience in customer service, this qualification will help improve your career prospects whilst teaching you a skill that can lead to a better customer experience.
Maintain a positive and customer friendly attitude throughout all aspects of the job.
Recognise and resolve customer queries, requests and issues.
Communicate in appropriate customer service language.
Understand and adhere to the rules / regulations of customer service when engaging with customers.